Shoppers can also American Airlines client service from the electronic mail mentioned right here: . We been given an automatic response in just a few minutes, nevertheless the correspondence didn't tackle our query.
I've involved an short article that outlines your agency as remaining the worst airline during the field which isn't anything to be pleased with. Depending on my experience I will say that i'm hardly ever going to fly with the company again, and neither will any individual I'm sure. I've already publically introduced my frustrations along with your airline on many of the social networking internet sites.
My spouse and I not long ago took a trip for the Virgin Islands and returned on three/eleven/13. Our Flight property on American Eagle flight 4891 was delayed for take-off from St Thomas to San Juan. We have been designed to capture a connecting flight, American Airlines flight 1454 from San Juan to JFK in The big apple after a 2 hour layover. We ended up reassured in St. Thomas that we would make our connection and the plane would wait for the connecting passengers. Once we arrived in San Juan we discovered our flight experienced by now taken off. In endeavoring to solve this we were being scolded for going to the Improper counter (We were being sent by an American Eagle employee to your American ticket counter). Surprisingly even though, even though we experienced dedicated that “fake pas,” he was capable of print a Jet Blue ticket from his American terminal! Luckily we had been last but not least on our technique to our place – JFK in The big apple. Whenever we asked about our baggage the American agent in San Juan wasn’t positive what to inform us. He mentioned that they had almost certainly skipped the flight to JFK in addition but to examine once we arrived there. As we envisioned, our baggage didn't stick to us to New York so we submitted a declare and were despatched on our way again to Lisbon, CT three several hours from The big apple. The subsequent early morning, on three/11/13, we known as American Airlines about our luggage and that’s wherever the runaround began. We ended up originally explained to that our luggage Must have made it to JFK that early morning but they could not tell.
I planned to Allow you know of An excellent young girl you may have working for you at Dallas-Ft. Well worth airport. Her name is Nyanina Kong, and she goes by the name of Nina.
The flight crew automatixallu built me Check out my bag Though thier have been quite a few open overhead bins. See connected flight information. It might be nice should they crew did bot saw it wasnt thier fault and dont blame them.
I'm astonished at The dearth of purchaser service at American Airlines. I used to be a flight attendant for thirty many years and took excellent delight within the education I received from American. With a current vacation I viewed a passenger and agent argue about which 1 was ruder. There is absolutely no apparent enforcement of grooming policies anywhere inside the company.
Wanda also purchased a wheelchair for me as a person had NOT been ordered While I'd asked this hyperlink for one particular Once i procured my ticket.
For starters, big many thanks and shout out for your Cust Svc rep Laura. She is very friendly and was capable to deal with my challenge quickly. You should really feel very fortunate to get her as an staff.
Incredibly upset re deficiency of acknowledgment of any irritation I encountered. Looks as if a simple courtesy.
I have tried using, without having achievements to succeed in your purchaser service department. I misinterpret the flight time in your flight 3530 and need to vary it. I attempted contacting within five minutes of booking this flight but have had no response.
In April 2014 I had been specified a voucher for assisting with an sick affected person on one among yur flights. Sadly as a result of some unexpected conditions I haven't been in a position to use the voucher.
I won't ever be use AA again!! I booked a flight for me and my son to affix our relatives on family vacation. Extended story shorter something came up and we've been unable have a peek at this site to go at the moment. I referred to as your company with about a months detect. Canceled the struggle with mobile phone rep John; who was very polite. He didn't say nearly anything about the level of demand I can be come about for canceling the flight. I referred to as back again to request about the cost and I used to be informed that I might be demand $two hundred by AA and $50 from the source I used to YOURURL.com book the flight for each person. That I would have a $fifteen credit score per particular person… I requested to talk to her supervisor and Michelle Morgan was the person I subsequent talked to. She was no enable, I requested to talk to her supervisor and she or he mentioned that there was nobody above her. I advised her that I was guaranteed that there was somebody above her. Ultimately she stated which i could drop by the customer relations Website-website. Once again I asked her twice for her supervisor’s name and she or he replied shopper relations. I once more told her I desired the name of her immediate supervisor, the person that she reported to…the name offered was Jalia Elisidi .
the AA particular person for the AA terminal for being very snide, when in fact I had performed everything in my Management to get to the plane inside a timely manner.
I have used hrs on the cellphone seeking to untangle a miscalculation built in making reservations with American Airlines online. Soon after undergoing the entire steps in reserving a flight for my spouse and children of 3 (Brian, Marcela & Lorenzo Hawk) and incorporating my charge card no. to purchase the 3 flights, I didn't receive a confirmation, but a window on my computer screen that said “This website page can't be displayed”. I took that to necessarily mean which the transaction didn't undergo, so I began all once again having a different travel company.